Returns, Refunds and Exchanges

Can I return a book I bought at SLSBOOKS.com.au?

If you purchase a product which is faulty and need to return it, please email info@slsbooks.com.au. Please do not ship your products back to us before receiving authorisation for your return.

Customers are entitled to return goods or books purchased from SLSBOOKS.com.au if the goods are faulty in any way or otherwise different to what is described in the packaging or what was represented at the point of sale.

If your books are faulty and SLSBOOKS agrees for you to return them to us (so we can replace), you must pay for the postage fee and make sure SLSBOOKS receive your books.

How soon do I need to inform SLSBOOKS.com.au about my faulty goods?

All claims for returns must be made no more than 7 calendar days after receipt of the goods. We will not accept return of gift certificates or credit notes. To return an item please use our online returns form.

Can I return a book due to change of mind or incorrect selection?

We will not accept returns due to change of mind or incorrect selection. We recommend that you contact us with any enquiries before your purchase if you have specific needs or if you are unsure of the product’s specifications to avoid buying with incorrect selection.

I choose to pay by Cash/EFTPOS on pick up at SLS Office, can I return the book after paying for it?

If you choose to pay by Cash or EFTPOS on pick up at our office, we will not accept any return or refund request after you have checked the book and made the payment at our office. This is because you are offered to check the book onsite before paying when collecting it. So any refund request in this circumstance will not be considered as a change of mind and will not be accepted.

What does SLSBOOKS.com.au do after we authorize you to return your book?

If your books are faulty and SLSBOOKS have no more copies in stock to replace a new copy for you, we will issue you a refund or a SLSBOOKS credit at your choice.

Do I need a receipt for a book to be returned?

Customers must present the purchase receipts. No refund or exchange will be granted without a receipt as proof of purchase.

How is my payment refunded?

All refunds are processed by the same method that payment was made. For example, if payment is made by credit card, the refund must be issued to the same credit card. If payment is paid by Paypal, your refund will be done through Paypal.

How long will my remedy take?
We will make every effort to process remedy claims within 7 business days of receipt at our online office.  Where we provide you with a refund please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.

Goods may be replaced, credited or a refund given at SLSBOOKS.com.au sole discretion. By using www.slsbooks.com.au, you agree with the terms and conditions of this return and refund policy and the Terms and Conditions of Sale.